Fulfillment by AliExpress is a revolutionary shipping solution brought to you by AliExpress, the best place to shop wholesale online. Fulfillment by AliExpress offers convenience and affordability. With Fulfillment you can: track orders from different suppliers throughout China, verify orders at a central Warehouse, and combine orders into one cost-reducing international shipment. It’s all online, saving you time, money and energy!
How does Fulfillment by AliExpress save me money?
Fulfillment by AliExpress will save you 15-30% on shipping in two simple ways. Fulfillment by AliExpress enjoys great bulk shipping deals with international carriers like DHL, UPS, etc. Fulfillment also saves you money by allowing you to combine multiple, expensive international shipments from different suppliers into one cost-reducing shipment. Fulfillment by AliExpress does not charge a premium for this service—we pass our savings on to you!
How does Fulfillment by AliExpress make the shipping process more convenient?
With Fulfillment by AliExpress, you manage the shipping process online. Rather than dealing with many suppliers with varying levels of international shipping experience, you can contact AliExpress directly or track your shipments online. Fulfillment manages the domestic shipping within China and stores your shipments in the Warehouse until you tell us to ship them internationally. Fulfillment lets you ship with ease and confidence!
How does Fulfillment by AliExpress' Pre-Shipment Inspection work?
Pre-Shipment Inspection is a free service offered by Fulfillment by AliExpress. When your shipment arrives at the designated Warehouse in China, inspection officers will verify whether there is exterior damage to the goods and whether the goods apparently match your order. *Note: Pre-Shipment Inspection services only check that the overall appearance of the goods in the shipment including the quantity, color and size matches that of your order and the goods not obviously damaged. Pre-Shipment Inspection does not inspect the quality or authenticity of the goods that AliExpress suppliers deliver and no test will be carried out.
Why do I need to pay two different shipping fees?
The shipping fees associated with Fulfillment by AliExpress are separated into two distinct parts: domestic and international. The first shipping fee covers the domestic shipping cost from the supplier to the Warehouse. The second shipping fee covers the international shipping cost from the Warehouse to your destination.
Is there a minimum order quantity associated with Fulfillment by AliExpress?
There is no minimum order quantity associated with Fulfillment by AliExpress. You can order a single product from a single supplier, or many products from many suppliers.
What if the buyer wants to cancel the order after it has been shipped to the Warehouse?
If the buyer no longer wants the order once it has been shipped to the Warehouse, the buyer will be unable to cancel the order. However, after the order has remained in the Warehouse for over 10 days, it will be automatically returned to the supplier. In this case, US $5 will be deducted from the buyer’s payment to compensate the supplier for the return shipping cost. If a buyer is guilty of doing this frequently, that buyer will have limited access to Fulfillment by AliExpress and other logistics services associated with AliExpress in the future.
What if items in the shipment do not match your order list or items appear to be damaged when they arrive at the Warehouse?
There are two possible options in this situation.
Option A: Buyer wants the supplier to resend the order
The Warehouse will return the products to the supplier. The supplier will ship new products to the Warehouse and pay the domestic shipping cost.
Option B: Buyer wants to close the order
The Warehouse will return the products to supplier and the buyer’s payment will be refunded.
How do I track a shipment using Fulfillment by AliExpress?
Simply sign in to My AliExpress and go to the Order Details page within My Orders. Here you can view the shipping status of all of your orders.
What if there are quality issues with the products received by the buyer?
Fulfillment by AliExpress only makes sure items in the shipment match the buyer’s order list and are not obviously damaged. In case of quality problems, please refer to our dispute rules.
What if the products are held up at customs of the buyer’s country or the buyer refuses to sign for the order when it arrives?
The buyer will be responsible for paying to ship the order back to the Warehouse in the case that it is held up at customs in the buyer’s country or the buyer refuses to sign for the order. Please refer to our dispute rules or contact the AliExpress Customer Service Team.
